Return and Refund
Return and Refund
What is your return policy?
If you're not happy with your purchase for any reason, we're here to help. Simply send it back within 14 days of receipt.
Once we've seen it and checked everything's in order, we'll refund the amount you paid for it, including any duties and taxes.
In order to receive a full refund, all items must be returned to us unworn/unused and in the same condition you received them with their original packaging and all tags and labels attached (e.g., earrings should be returned with the original box).
Hygiene and our customers’ safety is super important, so certain items can’t be returned for refunds including:
- Pierced jewellery if the seal has been tampered with or is broken.
How do I return my item? Don't worry, it's easy.
To return an item(s) you will need to :
1. Fill out a form(see Return & Refund Form on main menu) and send this form along with your invoice or confirmation email to us: customerservice@savvy-crew.com to let us know you want a return/refund.
2. Include EVERYTHING you receive in your return and post your return, use your preferred international shipping courier, to the address below:
SAVVY CREW - Returns（凯特琳）
Gemdale Mega City K2（金地自在城k2地块）
Hongshan District（洪山区）
Wuhan, Hubei Province 430000（湖北省武汉市）
CHINA
3. Email us the tracking number for your returned package.
To help us process your return, please make sure And
We recommend sending your items back using an insured and trackable shipping method and keeping the tracking number. Unfortunately, SAVVY CREW won't be responsible for lost returns or for the cost of your return shipping.
When will I receive my refund?
Once we've received your return and checked everything's in order, we'll refund your original method of payment. We’ll be sure to keep you updated and email you when we have processed your refund.
How long do I have to return?
You've got 14 days to send something back to us from the day you receive it. Unfortunately we cannot accept returns after this time.
Can I return an item for an exchange instead of a refund?
Unfortunately, we are not accepting exchanges at the moment. If you want to exchange an item for another, please return the original one and place a new order instead.