FAQs

FAQs

Are there any delays due to COVID-19?

COVID-related restrictions may make deliveries take longer than usual. If your order is late, we sincerely apologize. We're doing everything we can to get your items to you on time, but some unavoidable restrictions are out of our control. Thank you for your trust and understanding.

Can I make changes to my order?

Unfortunately, we can't make changes to your order after it's placed. Therefore, we recommend you carefully check your item details and shipping information before ordering.

Can I cancel my order or change it before it ships?

We want you to get your items as soon as possible, and so we process orders as soon as we receive them. You can always cancel your order before your order ships, but unfortunately, you can not make any changes to your address, the shipping method, or adding, replacing, or removing items from your order.

If you changed your mind about some of the items ordered, don't worry. Once they arrive, you can send them back for a refund and place a second order for the correct ones.

Will there be any additional duties and taxes?

The prices you see at the check out page is the final price you pay, it should have included all duties, taxes, and customs fees (if applicable). We won't charge you anything else.

What are my shipping options?

Shipping Method Shipping Charge Estimated Delivery Time (*)
Standard $18 8-12 business days
Express $20 7-8 business days

(*) Saturdays, Sundays and holidays are not considered business days

When will my order ship?

We ship most items within 1-2 business days. You will get an email notification with your tracking information once your order is on its way. Note we may choose to split your order into several packages, and those may be shipped on separate days. In that case, you will not be charged extra for additional shipments.
Rarely, if an item is no longer in stock, it may be removed from your order before shipping. You will get an email to let you know if this happens. Of course, we will not charge you for these items.

What is your return policy?

If you're not happy with your purchase for any reason, we're here to help. Simply send it back within 14 days of receipt.

Once we've seen it and checked everything's in order, we'll refund the amount you paid for it, including any duties and taxes.

In order to receive a full refund, all items must be returned to us unworn/unused and in the same condition you received them with their original packaging and all tags and labels attached (e.g., earrings should be returned with the original shoe box).

Hygiene and our customers’ safety is super important, so certain items can’t be returned for refunds including:

  • Pierced jewellery if the seal has been tampered with or is broken.

How can I use a promo code?

If you have a coupon or promo code you want to use, type or copy it into the relevant box on your shopping bag page. Don't worry, codes are not case-sensitive. If your promo code doesn't work, it may be because:

  1. Some of the promotion conditions are not met

  2. The promo code doesn't apply to the items in your bag

  3. The code expired